Legal
Last Updated: 29 August 2026
Artfluence provides custom digital artwork that is created specifically for individual clients. Because each commission involves personalised creative work, our refund policy is designed around the nature of customised digital services.
Unless otherwise required by applicable law, payments for confirmed custom artwork commissions are non-refundable once work has commenced.
This applies to:
A client cannot request a refund solely because they have changed their mind, no longer want the artwork, or decide not to use the completed artwork.
This is because Artfluence allocates creative time and resources specifically to each individual commission.
If a cancellation request is received before work has commenced, Artfluence may review the request on a case-by-case basis.
Any refund offered will be subject to applicable law, the payment provider's rules, and the specific circumstances of the order.
Once work has commenced, payments are generally non-refundable.
If a client requests cancellation after work has started, Artfluence may continue the work or otherwise resolve the order depending on the circumstances and stage of completion.
If the delivered artwork does not reasonably match the agreed commission brief due to an error by Artfluence, the client should contact us so that we can review the issue and, where appropriate, make reasonable corrections.
This does not apply to requests that constitute a change to the original brief or a new creative direction.
If you accidentally make a duplicate payment or pay an incorrect amount, please contact us as soon as possible.
We will review the transaction and determine the appropriate resolution.
If you have a concern about a payment or order, please contact Artfluence before initiating a payment dispute or chargeback.
We will make reasonable efforts to resolve legitimate concerns directly.
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable law.
For refund or cancellation enquiries, please get in touch — our contact details are in the footer of this page.
